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Credits pay for AI Panel runs with simulated people and a couple of optional AI assists, like drafting questions or summarizing Your Panel responses. Building studies, simulated people, and panels by hand is free, and recruiting participants through Your Panel never costs credits on any plan (Free is capped at 3 active studies and 30 responses per study; Pro has no limit on active studies and raises responses to 1,000 per study).

Unused credits are not wiped out at renewal, but the monthly refresh tops your balance back up to your plan's ceiling (25 on Free, 500 on Pro) rather than adding another batch on top of what's left. So you always carry credits into next month, but the monthly refresh alone never banks you more than your plan's ceiling. Credit packs are the way to hold more than that: they never expire and stack on top.

Yes, a one-time 7-day Pro trial, no card required: full Pro limits and 117 extra credits (Pro's monthly allotment, prorated to a week) while it's active. It's a once-per-account trial, and new subscribers on the monthly plan also get 50% off their first 3 months after.

A live session recording captures your moderated interview on Google Meet, Zoom, or Teams. Video, audio, and auto-generated transcript are stored for 12 months. One session recording covers up to 60 minutes; longer interviews use one recording per hour.

You can still schedule live sessions, but recording won't be available until you buy a session pack or your next Pro billing cycle adds another included recording. Scheduling, booking, and running unrecorded sessions is always unlimited.

Yes, session packs expire 12 months from purchase. Your monthly Pro recording refreshes each billing cycle and does not roll over. Use packs from closest-to-expiring first. We handle the order automatically.